Telecommunications TL 9000
The ISO Pros
Since the birth of the telephone, telecommunication has been a huge part of our daily lives. We use it to contact our loved ones who are kilometers away from us; it’s one way of keeping in touch after work – and now, it’s one of the few ways that keep all of us entertained. Telecommunications has been the industry that led to the advancement of technology farther than how we imagined it to be. However, as perfect as it may seem, there have been a lot of problems with it.
What is the TL 9000?
The TL 9000 is the international standard that helps in the establishment of the requirements, policies, rules, and regulations for all kinds and types of telecommunications products and services. It involves the designing, the development, the manufacturing, the supplying, and the maintaining of it.
Moreover, it serves as some type of a customer or a client-oriented standard with certain requirements and rules when it comes to quality improvement, customer-suppler relationship, and customer satisfaction.
Standards for Telecommunications
Different countries, regions, and telecommunication companies have their own set of standards to control and to monitor the activities. However, the one that’s globally recognized and accepted as the Telecommunications Standard is none other than the standard that has been published specifically for this cause – the TL 9000.
TL 9000 and ISO 9001
Many people have the misconception that the TL 9000 is the same as ISO 9001 when in reality, they’re completely different. TL 9000, to be concise and exact, is some type of an extension to the ISO 9001 standard which includes requirements in major areas of telecommunication.
These areas can be identified as:
- Reporting of quality measurement data
- Set of requirements to address communications between suppliers and telecommunications network operators
- Performance measurements on product reliability
- Life cycle management and software development
- Specialized service functions like engineering, installation, and the like
In other words, TL 9000 is a 2-part system that taps both the measurement and management components. They’re known as the TL 9000 Quality Management System Requirements and TL 9000 Quality Management System Measurements.
Benefits of TL 9000
Whether you’re a supplier or a contractor for a certain telecom company, or you’re one of the many telecom companies that need help with certification, implementing or imposing a TL 9000 standard to your company or your organization can help you get the following benefits:
- Enhanced and developed position
- Customer service and satisfaction improvement and development
- Cost reduction
- Better management of product and service lifecycles
- Cost-effectiveness and cost-efficiency
- Performance data reports accessibility
- And many more